What is your return policy?
Please refer to our Shipping & Returns section for more information.
Can I request an item be gift wrapped?
All Pygmy Hippo Shoppe orders automatically get wrapped and bagged in super cute giftable packaging, but if you'd like us to include a special message or if you're a bit of a control freak and just want to remind us that your order is a gift, please make a note of it in the comments section during check out; As a rule we never include a paper receipt in your order and we always remove price tags off of everything.
Can you put a item on hold for me? Pretty please?!
NO. Sorry folks, due to the limited and handmade nature of most of our items we can not under any circumstance place any items on hold with out payment up front.
If you have seen something you can't live with out but can't get here in time before it sells out, you may call in or place your order online for store pickup (see below).
How do I place an order for In-Store Pickup?
Easy! Just place your desired items in your cart and check out using the code IN-STORE PICK UP so you don't get charged for shipping - so simple, right!
We will charge your account and hold your items for 7 days, however if you do not pick up your order within 7 days, it will go back out in the shop and we will credit your card back less the 15% restocking fee; Same rules apply for phone orders.
Can I pickup my items on the same day that I place my order?
Generally, orders will be ready for pickup the next day after they are placed, but if you'd like to pickup on the same day, please leave us a note in your order with the best number to reach you at and we will accommodate you.
Can I send someone else in to pick up my order?
Sure, just make sure they have your order number ready and can present your email confirmation (via smartphone or printed out).
Will you ever get ______ back in stock!?
Hmmm, maybe? It's hard to say because it depends on if the item you're looking for is vintage, one-of-a-kind, or handmade! Give us a ring or drop us a note explaining what you're looking for and we'll take it from there.
Where do you guys find all this stuff!?
Wouldn't you like to know! : )
Check back later for more updates to our FAQ!