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• What is your return policy?

No returns or exchanges. No exceptions. For more information: Shipping & Returns


• Can I request an item be gift wrapped?

We offer a gift wrapping service in-store only, but every order always comes bagged and sealed with a Pygmy Hippo sticker, and prices are always removed from every item. If you'd like us to include a special message, please make a note of it in the comments section during check out.


• Can you put an item on hold for me? Pretty please?!

NO. Due to the limited, vintage and often handmade nature of many of our items, we can not under any circumstance place any items on hold. Not even for our parents, so please don't bother asking.

If you've seen something you can't live with out but can't make it to the shop, you can shop online and we'll save your order for you to pickup in-store (see below).


• How do I place an order for In-Store Pickup?

Easy! Just fill your cart up and select PICKUP instead or shipping at check out.


• Can I pickup my items on the same day that I place my order?

Generally orders will be ready for pickup within 3 hours from when they are placed, but if you'd like to pickup at a specific time or date, please leave us a note in your order with the best number to reach you at and we will try our best to accommodate you.


• Can I send someone else in to pick up my order?

Sure, just make sure they have your order number ready and can present your email confirmation (via smartphone or printed out).


• Will you ever get ______ back in stock!?

Hmmm, maybe? It's hard to say because it depends on if the item you're looking for is vintage, one-of-a-kind, or handmade! Email us explaining what you're looking for and we'll see what we can do!


• Where do you guys find all this stuff!?

All over the world! Stop being so nosey :)