GENERAL FAQ
• What is your return policy?
No returns or exchanges. No exceptions. For more information see our Shipping & Returns.
• Can I request an item be gift wrapped?
We offer a gift wrapping service in-store only, but every order always comes bagged and sealed with a Pygmy Hippo sticker, and prices are always removed from every item. If you'd like us to include a special message, please make a note of it in the comments section during check out.
• Can you put an item on hold for me? Pretty please?!
NO. Due to the limited, vintage and often handmade nature of many of our items, we can not under any circumstance place any items on hold. Not even for our parents, so please don't bother asking.
If you can't make it to the shop but remembered a gift you needed, or saw something on IG you can't live with out, you can always shop online, and we'll save your order here for you to pickup whenever you're free (see below).
• How do I place an order for In-Store Pickup?
Easy! Just fill your cart up and select PICKUP instead of shipping at check out.
• Can I pickup my items on the same day that I place my order?
Orders will be ready for pickup during business hours within an hour from when they are placed; You will receive an email notification when your order is ready.
• Can I send someone else in to pick up my order?
Sure, just make sure they have your order number ready and can present your email confirmation (via phone or print out).
• Will you ever get ______ back in stock!?
Hmmm, maybe? It's hard to say because it depends on if the item you're looking for is vintage, one-of-a-kind, or handmade! Email us and we'll see what we can do!
• Where can I see when you get new things in?
• Where do you guys find all this stuff!?
All over the world! Stop being so nosey :)