Pygmy Hippo Shoppe

SHIPPING + RETURNS

 

SHIPPING

All orders ship out via USPS First Class and Priority Mail within 3 business days of when they are received; Please note, we do not ship on weekends or US Holidays.

You will receive a confirmation email when your order is placed, as well as a follow up email within 3 days containing tracking information once your order has been shipped.

 

LOST ORDERS

We are not responsible for any order or items that get lost or damaged in the mail.

If your order gets lost for any reason (tracking discrepancy, delivered to wrong address, can't find it) you MUST contact your local USPS office directly to file a claim and work with them to track it down. 

 

DAMAGED ORDERS

If your order arrives damaged, you must contact us immediately with your order number (i.e. DAMAGE/EXCHANGE #1-4456) along with photos of the damage to: pygmyhipposhoppe@gmail.com

Damaged items may be exchanged for the same item or store credit within 5 days of when it was received. 

 

REFUNDS

We do not offer refunds at this time.

If you are unsatisfied with your purchase for any reason, you may exchange it for any other items or for store credit within 5 days of when it was received.

Please send us an email with your order number in the subject (i.e. ORDER EXCHANGE #1-4456) to: pygmyhipposhoppe@gmail.com