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All orders ship via USPS Ground and Priority Mail within 3 business days of when they are received; Please note, we do not ship on weekends or US Holidays.

You will receive a confirmation email when your order is placed, as well as a follow up email within 3 days containing tracking information once your order has been shipped.



We are not responsible for any order or items that get lost or damaged in the mail.

If your order gets lost for any reason (tracking discrepancy, delivered to wrong address, can't find it) you MUST contact your local USPS office directly to file a claim and work with them to track it down. 



If your order arrives damaged, you must contact us immediately with your order number (i.e. DAMAGE/EXCHANGE #1-4456) along with photos of the damage to: pygmyhipposhoppe@gmail.com

Damaged items may be exchanged for the same item within 5 days of when it was received; If your item was vintage or one-of-a-kind you will receive store credit - no exceptions. 


All sales are final - No exceptions.

Please make sure you want what you are buying. Due to the limited and one-of-a-kind nature of our goods, we can not off refunds, store credit, or exchange under any circumstance.

Thank you for understanding.